After repeated attempts to log non using my correct username and password, I submitted 2 snipes on my user window. They apparently deleted when the first auction closed. How do I obtain a refund. It looks like this software will no longer function reliably. I hate to ask in a forum, but my contact query has yet to be answered by other than a acknowledgement of receipt.

All support tickets are being responded and addressed properly. But if you block response emails, it's not under my control.
Please check and adjust your spam filter if you do.

Back to your actual question:
The sniper does not delete any snipes unless these are too old (at least 2-3 months old or so).
The sniper is for placing bids only, this is not for archiving purposes.
If you provide the item numbers, I can check exactly what happened.