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			| Can't login / blocked? | Wed Jul 01, 2015 09:36 AM |  |  |  | 
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		| ptrob7 |  | Guest |  |  |  | 
		Hello, I haven't used myibidder on chrome for ages and tried lots of passwords but couldn't get in - reset my ebay password and still can't get in so not sure if I'm blocked or how long the block lasts for? Thanks ptrob7
 
 
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			|  | Wed Jul 01, 2015 01:42 PM |  |  |  | 
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		| Sashka |  | Support |  |  |  | Posts: 3817 |  | Member Since: Feb 13, 2008 |  | Location: www.myibidder.com |  | 
		The sniper sets a temporary block after unsuccessful attempts.
 It should be reset by now, but I reset it again, so you should be fine now.
 
 Please make sure you type your password correctly. Do not guess.
 If you copy/paste, make sure you don't add any additional spaces while selecting and copying.
 
 
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			|  | Fri Jul 10, 2015 01:03 AM |  |  |  | 
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		| Maddcow |  | Newbie |  |  |  | Posts: 3 |  | Member Since: Jul 10, 2015 |  | Location: Australia |  | 
		Hi Sashka.  I've been trying to log into Myibidder on iOS but it seems to be blocked. Can you please reset mine again?
 
 
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			|  | Fri Jul 10, 2015 01:17 AM |  |  |  | 
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		| Sashka |  | Support |  |  |  | Posts: 3817 |  | Member Since: Feb 13, 2008 |  | Location: www.myibidder.com |  | 
		The reset is done automatically after you stop guessing your password.
 Please make sure you type the password correctly without guessing to avoid being blocked again.
 
 
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			|  | Fri Jul 10, 2015 01:23 AM |  |  |  | 
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		| Maddcow |  | Newbie |  |  |  | Posts: 3 |  | Member Since: Jul 10, 2015 |  | Location: Australia |  | 
		Ok, thanks for that info.  Just out of interest, should the app be exited in between log-in attempts?  I definitely entered the correct login/password on several occasions but I was still locked out.  However, after posting in this thread and waiting on a response, I closed the app and just started it again...I was able to log in without any issues.  If it IS a case of needing to exit the app and restart it again, it might be a good idea to let users know because this definitely seemed to be the case with me.
 
 
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			|  | Fri Jul 10, 2015 01:26 AM |  |  |  | 
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		| Sashka |  | Support |  |  |  | Posts: 3817 |  | Member Since: Feb 13, 2008 |  | Location: www.myibidder.com |  | 
		Exiting is not required, although it will help to extend delays between attempts.
 You were able to login because you waited enough for the temporary block to be removed automatically.
 
 
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			|  | Fri Jul 10, 2015 01:27 AM |  |  |  | 
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		| Maddcow |  | Newbie |  |  |  | Posts: 3 |  | Member Since: Jul 10, 2015 |  | Location: Australia |  | 
		Ok Sashka, thanks for the clarification.
 
 
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