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Can't login / blocked? | Wed Jul 01, 2015 09:36 AM | | |
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ptrob7 |
Guest |
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Hello, I haven't used myibidder on chrome for ages and tried lots of passwords but couldn't get in - reset my ebay password and still can't get in so not sure if I'm blocked or how long the block lasts for? Thanks ptrob7
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| Wed Jul 01, 2015 01:42 PM | | |
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Sashka |
Support |
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Posts: 3794 |
Member Since: Feb 13, 2008 |
Location: www.myibidder.com |
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The sniper sets a temporary block after unsuccessful attempts.
It should be reset by now, but I reset it again, so you should be fine now.
Please make sure you type your password correctly. Do not guess.
If you copy/paste, make sure you don't add any additional spaces while selecting and copying.
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| Fri Jul 10, 2015 01:03 AM | | |
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Maddcow |
Newbie |
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Posts: 3 |
Member Since: Jul 10, 2015 |
Location: Australia |
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Hi Sashka. I've been trying to log into Myibidder on iOS but it seems to be blocked. Can you please reset mine again?
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| Fri Jul 10, 2015 01:17 AM | | |
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Sashka |
Support |
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Posts: 3794 |
Member Since: Feb 13, 2008 |
Location: www.myibidder.com |
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The reset is done automatically after you stop guessing your password.
Please make sure you type the password correctly without guessing to avoid being blocked again.
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| Fri Jul 10, 2015 01:23 AM | | |
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Maddcow |
Newbie |
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Posts: 3 |
Member Since: Jul 10, 2015 |
Location: Australia |
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Ok, thanks for that info. Just out of interest, should the app be exited in between log-in attempts? I definitely entered the correct login/password on several occasions but I was still locked out. However, after posting in this thread and waiting on a response, I closed the app and just started it again...I was able to log in without any issues. If it IS a case of needing to exit the app and restart it again, it might be a good idea to let users know because this definitely seemed to be the case with me.
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| Fri Jul 10, 2015 01:26 AM | | |
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Sashka |
Support |
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Posts: 3794 |
Member Since: Feb 13, 2008 |
Location: www.myibidder.com |
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Exiting is not required, although it will help to extend delays between attempts.
You were able to login because you waited enough for the temporary block to be removed automatically.
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| Fri Jul 10, 2015 01:27 AM | | |
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Maddcow |
Newbie |
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Posts: 3 |
Member Since: Jul 10, 2015 |
Location: Australia |
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Ok Sashka, thanks for the clarification.
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